1. Information We Collect
When you interact with Entropy Boiler's website (entropy-boiler.com), we may collect the following types of information:
a. Information You Provide Directly
- Contact Form Submissions: Name, email address, phone number, company name, and message content when you submit a quote request or inquiry via our contact form (powered by Formspree).
- Email Communications: When you email us directly at zilophoneshiamson@gmail.com, we receive your email address and any information you choose to provide.
- WhatsApp/WeChat Communications: When you contact us via WhatsApp or WeChat at +86 189 1752 6661, we receive your phone number and message content.
b. Information Collected Automatically
- Google Analytics: We use Google Analytics to understand website traffic and user behavior. This includes your IP address (anonymized), browser type, device type, pages visited, time spent on pages, and referral source. See Google's Privacy Policy.
- Cookies: Our website uses cookies to remember your language preference and analyze site usage. You can disable cookies in your browser settings.
- Server Logs: Our web server automatically logs your IP address, browser type, and access times for security and maintenance purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote requests and product inquiries
- To communicate with you about our products, services, and order status
- To improve our website, products, and customer service
- To analyze website usage and optimize our marketing efforts
- To comply with legal obligations and protect our business interests
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Information Sharing and Disclosure
We may share your information in the following limited circumstances:
- Service Providers: We use Formspree to process contact form submissions. Formspree receives your form data according to their Privacy Policy.
- Google Services: We use Google Analytics and Google Search Console. Google may process data as described in their Privacy Policy.
- Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our website
- Secure server infrastructure with restricted access controls
- Regular security updates and monitoring
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact Form Submissions: Retained for up to 3 years to follow up on potential orders.
- Google Analytics Data: Retained according to Google's data retention settings (currently 14 months).
- Server Logs: Retained for up to 12 months for security and maintenance purposes.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You can opt out of marketing communications at any time by contacting us.
- Cookie Control: You can disable cookies through your browser settings.
To exercise these rights, please contact us using the information in Section 8 below.
7. International Data Transfers
Entropy Boiler is based in China. When you provide information to us, it may be transferred to and processed in China. By using our website and providing your information, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company: Tianchang Entropy Energy Technology Co., Ltd.
Email: zilophoneshiamson@gmail.com
WhatsApp / WeChat: +86 189 1752 6661
Address: Room 101, Building C2-23, Jingshi 13th Road, Economic Development Zone, Tianchang, Anhui, China
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
10. Language Versions
This Privacy Policy is available in English, Vietnamese, and Thai. In the event of any conflict between versions, the English version shall prevail.